Feedback & Complaints

Qarah Supports welcomes feedback, compliments, concerns and complaints.

Feedback helps us improve the quality and safety of our services. Participants, families, nominees, workers, support coordinators and other stakeholders may provide feedback or make a complaint at any time.

Complaints will be handled respectfully, fairly, confidentially and without reprisal or negative treatment.

You can provide feedback or make a complaint by contacting Qarah Supports directly:

Email: admin@qarahgroup.com.au
Phone: 08 7333 7250

You may also contact the NDIS Quality and Safeguards Commission if you have concerns about NDIS supports or services.

NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au

If there is immediate danger or risk to life, safety or wellbeing, call 000.

Qarah Supports has internal systems for recording, reviewing and responding to feedback, complaints, incidents and reportable incidents in line with applicable NDIS provider obligations.